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Refund and Returns Policy


1. Amount once paid through the payment gateway shall not be refunded other than in the
following circumstances:
• Multiple times debiting of Customer’s Card/Bank Account due to technical error OR Customer’s
account being debited with excess amount in a single transaction due to technical error. In such
cases, excess amount excluding Payment Gateway charges would be refunded to the Customer.
• Due to technical error, payment being charged on the Customer’s Card/Bank Account but the
order is unsuccessful. if in such cases, Customer wishes to seek refund of the
amount, he/she would be refunded net the amount, after deduction of Payment Gateway
charges or any other charges.
2. The Customer will have to make an application for refund along with the transaction number
and original payment receipt if any generated at the time of making payments.
3. The application in the prescribed format should be sent to
4. The application will be processed manually and after verification, if the claim is found valid, the
amount received in excess will be refunded by DIVINE SERVICES through electronic mode in favor of the
applicant and confirmation sent to the mailing address given in the online registration form,
within a period of 21 calendar days on receipt of such claim. It will take 3-21 days for the money
to show in your bank account depending on your bank’s policy.
5. Company assumes no responsibility and shall incur no liability if it is unable to affect any
Payment Instruction(s) on the Payment Date owing to any one or more of the following
a. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, and invalid and
b. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned
in the Payment Instruction(s)
c. If the funds available in the Payment Account are under any encumbrance or charge.
d. If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
e. Circumstances beyond the control of Company (including, but not limited to, fire, flood,
natural disasters, bank strikes, power failure, systems failure like computer or telephone
lines breakdown due to an unforeseeable cause or interference from an outside force)
f. In case the payment is not effected for any reason, you will be intimated about the failed
payment by an e-mail
6. User agrees that Company, in its sole discretion, for any or no reason, and without penalty, may
suspend or terminate his/her account (or any part thereof) or use of the Services and remove
and discard all or any part of his/her account, user profile, or his/her recipient profile, at any
time. Company may also in its sole discretion and at any time discontinue providing access to
the Services, or any part thereof, with or without notice. User agrees that any termination of his
/her access to the Services or any account he/she may have or portion thereof may be effected
without prior notice, and also agrees that Company will not be liable to user or any third party
for any such termination. Any suspected, fraudulent, abusive or illegal activity may be referred
to appropriate law enforcement authorities. These remedies are in addition to any other
remedies Company may have at law or in equity. Upon termination for any reason, user agrees
to immediately stop using the Services.
7. Company may elect to resolve any dispute, controversy or claim arising out of or relating to this
Agreement or Service provided in connection with this Agreement by binding arbitration in
accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such
dispute, controversy or claim shall be arbitrated on an individual basis and shall not be
consolidated in any arbitration with any claim or controversy of any other party.

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